Shipping policy

Shipping Policy – MoonCart

At MoonCart, we strive to deliver your orders quickly, safely, and efficiently across India.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

  • Estimated delivery time: 3–7 business days depending on your location.
  • Remote or rural areas may take slightly longer.

3. Shipping Charges

  • We offer:
    • Free shipping on selected products or promotional offers.
    • Standard shipping charges (if applicable) will be calculated at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email.
  • You can track your order using the provided link.

5. Delivery Partners

  • We work with reliable courier partners to ensure timely and safe delivery.

6. Delays

  • While we aim to deliver on time, delays may occur due to:
    • High order volumes
    • Weather conditions
    • Courier service issues
  • We appreciate your patience in such cases.

7. Incorrect Address

  • Please ensure your shipping address is accurate.
  • MoonCart is not responsible for delays or losses due to incorrect details provided by the customer.

8. Undelivered Orders

  • If a package is returned due to failed delivery attempts, we may:
    • Re-ship the order (additional shipping charges may apply), or
    • Process a refund after deducting shipping costs.

9. Damaged or Missing Items

  • If your order arrives damaged or incomplete:
    • Contact us within 48 hours of delivery
    • Share photos/videos as proof for quick resolution

10. Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: Support@mooncart.in