Shipping Policy – MoonCart
At MoonCart, we strive to deliver your orders quickly, safely, and efficiently across India.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Estimated delivery time: 3–7 business days depending on your location.
- Remote or rural areas may take slightly longer.
3. Shipping Charges
- We offer:
- Free shipping on selected products or promotional offers.
- Standard shipping charges (if applicable) will be calculated at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email.
- You can track your order using the provided link.
5. Delivery Partners
- We work with reliable courier partners to ensure timely and safe delivery.
6. Delays
- While we aim to deliver on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service issues
- We appreciate your patience in such cases.
7. Incorrect Address
- Please ensure your shipping address is accurate.
- MoonCart is not responsible for delays or losses due to incorrect details provided by the customer.
8. Undelivered Orders
- If a package is returned due to failed delivery attempts, we may:
- Re-ship the order (additional shipping charges may apply), or
- Process a refund after deducting shipping costs.
9. Damaged or Missing Items
- If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share photos/videos as proof for quick resolution
10. Contact Us
For any shipping-related queries, feel free to contact us:
📧 Email: Support@mooncart.in
