1. What is MoonCart?
MoonCart is an online store offering carefully curated, problem-solving products designed to make your daily life easier and better.
2. How can I place an order?
Simply browse our website, select your desired product, and click “Buy Now” or “Add to Cart.”
Proceed to checkout and complete your payment to place the order.
3. What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (if available)
4. How long does delivery take?
- Order processing: 1–3 business days
- Delivery: 3–7 business days
Delivery time may vary depending on your location.
5. Do you provide order tracking?
Yes! Once your order is shipped, you will receive a tracking link via email so you can monitor your shipment.
6. Can I cancel my order?
Yes, you can cancel your order before it is shipped.
To cancel, email us as soon as possible at:
7. What is your return policy?
We accept returns for:
- Damaged products
- Defective items
- Incorrect products received
You must contact us within 48 hours of delivery with proof (photos/videos).
8. When will I get my refund?
Refunds are processed within 5–7 business days after approval.
The amount will be credited to your original payment method.
9. What if I receive a damaged or wrong product?
We’re sorry for the inconvenience!
Please email us within 48 hours of delivery with images/videos, and we’ll resolve it quickly.
10. Do you ship across India?
Yes, we ship to most locations across India.
11. Why is my order delayed?
Delays can happen due to:
- High demand
- Courier issues
- Weather conditions
We appreciate your patience and understanding.
12. How can I contact MoonCart?
For any questions or support:
📧 Email: Support@mooncart.in
